What is the Print Connection of News Today?? State Off Enter Net, Web_burrs And Call_A_See_IM's?? Should I Exit-Only one word as more than two sent articles saying only that an Instant Message is breaking knew ground for acronyms and Vetted to a conversation that makes People know that they have Eight IM 'R' Eh's and sicks degrees of separation now severely broken???
For logo click connection here: https://www.google.com/search?q=sla&newwindow=1&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjV78_v0djMAhUG4GMKHSlLCXAQ_AUIBygB&biw=1366&bih=599
For pictures click Hear?? https://www.google.com/search?q=Symbionese+Liberation+Army&newwindow=1&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjsheGo09jMAhVK-2MKHdddBzwQ_AUIBygB&biw=1366&bih=599
Symbionese Liberation Army
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|Symbionese Liberation Army|
|Participant in the Black Power movement|
SLA seven-headed cobra symbol
Donald DeFreeze, aka "General Field Marshal Cinque"William Harris, aka "General Teko" (captured in 1975)
(Died in police shootout May 17, 1974 aged 30)
|Headquarters||San Francisco and Los Angeles|
|Area of operations||California, United States|
|Strength||No more than 22|
|Battles and wars||November 6, 1973: Murder of Oakland school superintendent Marcus Foster|
February 4, 1974: kidnapping of Patty Hearst
April 15, 1974 Hibernia bank robbery
May 16, 1974: Mel's Sporting Goods shot up
May 17, 1974: LA shoot-out; most members are killed
April 21, 1975: Crocker National Bankrobbery
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- Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service provider) and the finance department of a large organization for the services such as finance system, payroll system, billing system, procurement/purchase system, etc.
- Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example:
- A car service station offers a routine service to all the customers and offers certain maintenance as a part of offer with the universal charging.
- A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of offer with the universal charging
- An email system for the entire organization. There are chances of difficulties arising in this type of SLA as level of the services being offered may vary for different customers (for example, head office staff may use high-speed LAN connections while local offices may have to use a lower speed leased line).
- Multilevel SLA: The SLA is split into the different levels, each addressing different set of customers for the same services, in the same SLA.
- Corporate-level SLA: Covering all the generic service level management (often abbreviated as SLM) issues appropriate to every customer throughout the organization. These issues are likely to be less volatile and so updates (SLA reviews) are less frequently required.
- Customer-level SLA: covering all SLM issues relevant to the particular customer group, regardless of the services being used.
- Service-level SLA: covering all SLM issue relevant to the specific services, in relation to this specific customer group.
- Abandonment Rate: Percentage of calls abandoned while waiting to be answered.
- ASA (Average Speed to Answer): Average time (usually in seconds) it takes for a call to be answered by the service desk.
- TSF (Time Service Factor): Percentage of calls answered within a definite timeframe, e.g., 80% in 20 seconds.
- FCR (First-Call Resolution): Percentage of incoming calls that can be resolved without the use of a callback or without having the caller call back the helpdesk to finish resolving the case.
- TAT (Turn-Around Time): Time taken to complete a certain task.
- MTTR (Mean Time To Recover): Time taken to recover after an outage of service.